How to book an appointment with us

1. You can book appointments online once you are set up for online access by clicking here.

2. Speak to the receptionist on duty in person or by telephone (press option 1).

3. Please speak to the doctor on telephone triage on Mondays, Tuesdays & Fridays between 9am-12pm and 3pm-5pm and on Wednesdays 9am-12pm. The doctor will make an appointment for you if he/she feels it necessary. They will triage your situation and give you the best possible option for further care.


Please be punctual for your appointment or you may lose it. If you are late you may be asked to wait until the end of the session as other patients will not be kept waiting as a result of your delay.

Non attendance of appointments waste our time and inconvenience to other patients.
Please cancel your appointment well in advance if you cannot keep it so it can be offered to another patient.

Persistent non-attenders will be removed from the practice list.

Urgent appointments

If you feel you need to be seen urgently, speak to the doctor on telephone triage. However if it is after triage times please telephone the surgery and speak to a receptionist.

Need out-of-hours care?

For emergencies: Dial 999 immediately

For medical advice over the phone Dial 111

GP Walk In Centre

For non emergencies you can visit the GP Walk In Centre at:

15 Katie Road
Selly Oak
B29 6JG

Tel: 0121 415 2095

The GP Walk In centre is open every day of the year between 08:00 – 20:00. This includes Christmas Day and all other Bank Holidays.

Alternatively, if your medical query is to seek information on a minor ailment or other medical condition, you may find this in the NHS Health Encyclopaedia provided by NHS Choices.

You can also book routine appointments in advance with a GP at our 3 sites across Birmingham.  You book the appointment via our reception Monday to Friday between 8am and 6.30pm and can book appointments in advance for early mornings and late evenings Monday to Friday and weekend appointments Saturday and Sunday. You can click the links below to get address details.

River Brook Medical Centre Appointment cancellation telephone No. 0121 433 8910

Fernley Medical Centre Appointment cancellation telephone No. 07561 109028

West Heath Surgery Appointment cancellation telephone No. 0121 483 2122