From time to time, we irritate each other. This is normal.
We make every effort to give the best service possible to all our patients.
However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
If you wish to make a complaint please speak to the receptionist on duty. The matter will be dealt with according to the practice protocol.