The practice aims to deliver the best possible care to all of its patients in a safe and appropriate environment using appropriate staff and techniques. In order to provide this high standard of care the patient should consider his/her rights and responsibilities when engaging with the practice.

Patient Rights

We believe the patients should always have the following rights:

  • The right to be treated in a courteous and efficient manner by the appropriately trained staff.
  • To be offered equal treatment comparable to others and therefore not to be discriminated by race, gender, social class, age, religion, sexual orientation, appearance, disability or medical condition.
  • To be treated in an environment that is safe and meets national guidelines.
  • To have all information protected by the Data Protection Act and national guidelines on Patient Confidentiality.
  • Be able to access Medical Records in line with national guidelines.
  • Be free to comment on the services provided by Dr Walji & Colleagues.

Patient Responsibilities

To help provide the best care possible for our local community, we expect that patients are able to:

  • To treat the staff of Dr Walji & Colleagues in a courteous manner offering all information perceived to aid in your treatment.
  • To be courteous to all other patients at Dr Walji & Colleagues
  • To maintain all appointments or provide at least 24 hours notice of cancellation in order to offer another patient the valuable consultation time
  • To maintain the Doctor – Patient relationship
  • To take action on advice given by clinicians and administrative staff.